Player not being able to join

[Anzue]

Hey guys!

Im running Whavya's Gaming. And a player of mine can't seem to join. Ive controlled his computer through Teamviewer to make sure everthing is installed and working as it should, which it is.

When i've loaded the client and opened the console it says "==Welcome to Rustbuster!== Rustbuster loaded.
But when i try to join any rustbuster server it kicks him and leaves the message "Download Rustbuster @tinyurl etc......."

Ive noticed some strange errors in his console upon joining though. It says: Failed to ping the server!" With lots of following errors, but it eventually skips that and connects to the server anyways, which he then gets kicked off from.

Image of console: http://imgur.com/a/sCWwg

Any ideas?

 

[tarynkelley]

Any firewall or antivirus active? Try disabling it and test again.

Post the RustBuster Log file here

 

[Mehran]

What is the version of rustbuster client ?
try to check it with rustbusterverifyer : http://fougerite.com/resources/rustbuster2016verifyer.200/

 

[Anzue]

Any firewall or antivirus active? Try disabling it and test again.

Post the RustBuster Log file here

Ive disabled his windows defender, windows firewall and also disabled his modems firewall.

1/24/2017 8:24:29 PM [RustBuster] Checking for updates, and downloading if needed...
1/24/2017 8:24:29 PM [RustBuster] Master Server Version: 1.3.6 Your version: 1.3.6
1/24/2017 8:24:29 PM [RustBuster] [color yellow]RustBuster System provided by DreTaX & Snake V1.3.6
1/24/2017 8:24:29 PM [RustBuster] You are running: Windows 8(It's 10)  (6.2.9200) 64bit
1/24/2017 8:24:29 PM [RustBuster] ===Welcome to RustBuster!===
1/24/2017 8:24:34 PM [RustBuster] RustBuster loaded.
1/24/2017 8:24:41 PM [RustBuster] [color green]Name: RustBuster - 76561197961785941
1/24/2017 8:24:41 PM [RustBuster] [color green]Server: 213.112.31.109 - 28015 - 28017
1/24/2017 8:24:41 PM [RustBuster] Failed to ping the server!: System.NullReferenceException: Object reference not set to an instance of an object
  at lXU=.t3U=.u3U= (System.Exception exception) [0x00000] in <filename unknown>:0
  at lXU=.ZXY=.cXY= (System.Object& instance, System.Object[] methodArgs, Boolean isNullNullable, System.Reflection.MethodBase methodBase, Boolean isVirtualCall) [0x00000] in <filename unknown>:0
  at lXU=.9Xo=./no= (lXU=.KXY= ) [0x00000] in <filename unknown>:0
  at lXU=.t3U=.unU= (lXU=.KXY= ctx) [0x00000] in <filename unknown>:0
1/24/2017 8:24:41 PM [RustBuster] [color red] Retrying connection... (1x)
1/24/2017 8:24:41 PM [RustBuster] Failed to ping the server!: System.NullReferenceException: Object reference not set to an instance of an object
  at lXU=.t3U=.u3U= (System.Exception exception) [0x00000] in <filename unknown>:0
  at lXU=.ZXY=.cXY= (System.Object& instance, System.Object[] methodArgs, Boolean isNullNullable, System.Reflection.MethodBase methodBase, Boolean isVirtualCall) [0x00000] in <filename unknown>:0
  at lXU=.9Xo=./no= (lXU=.KXY= ) [0x00000] in <filename unknown>:0
  at lXU=.t3U=.unU= (lXU=.KXY= ctx) [0x00000] in <filename unknown>:0
1/24/2017 8:24:41 PM [RustBuster] [color red] Retrying connection... (2x)
1/24/2017 8:24:41 PM [RustBuster] Failed to ping the server!: System.NullReferenceException: Object reference not set to an instance of an object
  at lXU=.t3U=.u3U= (System.Exception exception) [0x00000] in <filename unknown>:0
  at lXU=.ZXY=.cXY= (System.Object& instance, System.Object[] methodArgs, Boolean isNullNullable, System.Reflection.MethodBase methodBase, Boolean isVirtualCall) [0x00000] in <filename unknown>:0
  at lXU=.9Xo=./no= (lXU=.KXY= ) [0x00000] in <filename unknown>:0
  at lXU=.t3U=.unU= (lXU=.KXY= ctx) [0x00000] in <filename unknown>:0
1/24/2017 8:24:41 PM [RustBuster] [color red] Connection timed out!
1/24/2017 8:24:41 PM [RustBuster] Failed to connect!

 

[Anzue]

What is the version of rustbuster client ?
try to check it with rustbusterverifyer : http://fougerite.com/resources/rustbuster2016verifyer.200/

Thanks, i did redownload and reinstall everything aswell. So it's up to date. Ive also used the verifyer & updater without success.

 

[Anzue]

Here comes the pastebin to his output_log!

http://pastebin.com/eSNbKLg7

 

[Mehran]

I had the same problem, try to open as an administrator.

 

[Anzue]

I had the same problem, try to open as an administrator.

Done that! Couple of times.

 

[tarynkelley]

Is he able to reach 213.112.31.109 on port 28017 ?

Test it with a telnet command, e.g.

telnet 213.112.31.109 28017

 

[Mehran]

Try to open with RustBuster2016Helper

 

[Anzue]

Is he able to reach 213.112.31.109 on port 28017 ?

Test it with a telnet command, e.g.

telnet 213.112.31.109 28017

Nope, through rust it tells me that the server is possibly offline. Through telnet it tells me that it cant connect, through port 23? o.0

 

[tarynkelley]

https://kb.acronis.com/content/7503

use exactly:

telnet 213.112.31.109 28017

If it doesnt connect there should be a message (connection refused or timeout)

 

[Anzue]

https://kb.acronis.com/content/7503

use exactly:

telnet 213.112.31.109 28017

If it doesnt connect there should be a message (connection refused or timeout)

Oh thanks, getting blank screen! So that leaves it to connection successfull!

 

[tarynkelley]

Yeah if he can reach this port it should work fine normally.

Are all important .Net Framework packages installed? E.g. .Net Framework 4.5 ?

 

[Anzue]

Yeah if he can reach this port it should work fine normally.

Are all important .Net Framework packages installed? E.g. .Net Framework 4.5 ?

Yep. He's using Windows 10, which includes it in the OS.

 

[tarynkelley]

This only happens with you server or he also gets kicked from other RustBuster servers?

 

[Anzue]

This only happens with you server or he also gets kicked from other RustBuster servers?

Other servers too!

 

[DreTaX]

Other servers too!

So It failes to ping upon connection? Interesting. No idea what could this exactly be, but gonna look into this one too. Other than that, if you open cmd, and type:

ping ipaddresshere

Can you ping It?